Siebel EIM >  EIM Import fails with error SBL-EIM-00900 when Importing Attachments and also EIM Export fails to UNZIP attachments

EIM Import fails with error SBL-EIM-00900 when Importing Attachments and also EIM Export fails to UNZIP attachments


APPLIES TO:
Siebel Enterprise Integration Manager - Version 8.0.0.11[20440] and later
Information in this document applies to any platform.
***Check for relevance on 10-Oct-2014***


SYMPTOMS
On : 8.0.0.11[20440] version, EIM

When attempting to Import/Export attachments using EIM, the following error occurs.

EIM Import Error
----------------------

EIMTrace EIMTraceSubEvent 3 000000084e381700:0 2011-08-02 16:17:44 8/2/11 16:17 Error SBL-EIM-00900: Unknown failure running process [IMPORT

EIMTrace EIMTraceSubEvent 3 000000084e381700:0 2011-08-02 16:17:44 Contact Attachments]!

GenericLog GenericError 1 000000084e381700:0 2011-08-02 16:17:44 (compmain.cpp (1565) err=66436 sys=2) SBL-EIM-00900: Error running EIM process. See the error trace for more information.

GenericLog GenericError 1 000000084e381700:0 2011-08-02 16:17:44 (smisched.cpp (911) err=66436 sys=0) SBL-EIM-00900: Error running EIM process. See the error trace for more information.

EIM Export Error
------------------

EIMSQL EIMSQLSubEvent 4 0 2007-08-29 13:00:50 rem Unzip C:\sea78\siebsrvr\OUTPUT\update_csp_points20061213.LST failed.
CAUSE
This is caused due to the incorrect file system path at the component level.

SOLUTION
The Siebel File System parameter on the EIM component had been set to '\\<srvrfolder>\SiebelFileSystem\att' whereas the same paramter was set on the enterprise parameters to '\\<srvrfolder>\SiebelFileSystem' once at the component level, the \att portion is removed, both the export and the import did work fine.

 

Note: Sitemap > Administration - Server Configuration > Component Definitions > EIM > Component Parameters > Advanced > Siebel File System > Override level = Compdef level

So, this parameter needs to be set at the component definition level only.