Siebel EAI >  EAI Tasks and component are online but not accepting any calls

EAI Tasks and component are online but not accepting any calls

APPLIES TO:
Siebel Loyalty Engine - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.
Checked for relevance on 02-Jan-2017
SYMPTOMS
Statement of Issue:
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Some times one of the servers stop receiving requests. The component stays in Online state but no request is processed. The SCBroker shows requests being received but nothing is logged in EAI logs and no server tasks are shown.

ERRORS:
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Possible Errors receiving inbound web service calls

SBL-SVR-00022: The function has not been implemented
smimtpool.cpp (1726) err=1376378 sys=0) SBL-SMI-00122: Internal: Error 589829 from SessionHandleMessage()
somentry.cpp (812) err=589829 sys=0) SBL-ADM-00005: Internal error, please contact Siebel customer support

Actual behavior:
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After restarting the EAI component, the system works fine again.

CAUSE
caused by bug Bug# 14292049

SOLUTION
Summary:

Patch ID: 16843956
Account: SJ AB
Platform Available: WINDOWS
Product Certified: SIA
Languages Certified: Language Independent

Base Required: FIX PACK 8.1.1.7[21238]

Patch Abstract:
8.1.1.7 21238 SIA QF07DP sebl_aru

QF Install Doc:
Doc is named README.html and is located under
p16843956_811_WINNT_1of2.zip