Siebel Administration >  38983 GEN-00255 Process exited with error - Internal: Error during exec()

<NoCompName> 38983 GEN-00255 Process exited with error - Internal: Error during exec()

The above error message is usually reported in the master Siebel log [<$Enterprise_server>.<$Siebel_server>.log] file.

Cause

This is a generic error message reported at times when components fail to startup or fail while in execution. The error message in itself is not indicative of the problem at hand. More detailed error messages can be found in the specific component's log file (the one(s) that failed).

On occasions when this error is reported while several components fail upon Siebel server start-up, it could indicate a problem that is affecting the server installation as a whole.

Diagnostic Steps

In the former case, review the specific component(s) log file.

In the latter case, the following initial troubleshooting steps are recommended:

Ensure proper connectivity between all Siebel entities (inclusive of the database).
Ensure versions of all ancillary applications are in compliance with those outlined in the SRSP. (For example, Run-time C++ library version, X11 library versions, DB2 fix packs etc.)
Ensure consistent versions of Siebel software are installed across all Siebel entities (that is gateway, Siebel server, Siebel web server extension etc.)
Confirm that the batch components like Batch Assignment have been synchronized.
Perform an overall checkup on the installation (permissions, environment variables, disk space levels, and memory levels) is also recommended.
Solution

A few additional suggestions are also offered:

On AIX platforms, a shared memory concept is existent. On occasions, this might get affected causing failures of the server components to start up. Subsequent cleaning of this memory (slibclean) and restarting the services could assist in addressing the problem.

A recycle of the entire Siebel application server could help as well.

If the batch components have not been synchronized then synchronize and recycle the services for changes to take effect.