Siebel Administration >  SSM-00006: error sending message

SSM-00006: error sending message

The above error message is reported in circumstances where network connectivity is an issue. These issues could be between the Siebel Application Server-Siebel Gateway Server, the Siebel Web Server-Siebel Gateway Server or Siebel Application Server-Database Server.

Cause

Hostname to IP Address (DNS) resolution issues

Network connectivity issues (that are either persistent or not)

Some Services on Web server not running/partly shutdown.
Diagnostic Steps

Depending on where the errors are reported, users might have to concentrate on resolving network connectivity issues between those two entities. For example:

If the error is reported in the Siebel Application Server logs - then it is between Siebel Application Server and the database server.

If the error is reported in the Siebel Web Server extension logs - then it is between Siebel Web Server and the Siebel Gateway Server (or) Siebel Gateway Server and Siebel Application Server.

Check if all the Web Services like IIS Admin and World Wide Publishing services running.
Solution

1. Once users have identified the entities involved, work with the network administrator to resolve network connectivity issues (such as editing the hosts file etc.)

2. Bring up any partially shutdown or offline IIS Services.