Siebel Administration >  SBL-SMI-00049: Internal: There is no connection to the gateway server

SBL-SMI-00049: Internal: There is no connection to the gateway server

This error message indicates problems encountered upon server or individual server component startup where a connection to the gateway sever host was not possible.

Cause

There are several possible reasons for this error:

Network connectivity issues between Siebel server and the gateway server, which is preventing the connection from being established.

Possibility of an incorrectly configured Resonate installation.

Incorrect order of start up for the Siebel server services (Siebel server prior to Siebel gateway server)

Incorrect environment variable settings causing the Siebel server to look in the wrong location for the gateway server configuration file [siebns.dat] and subsequently reporting this error.

Diagnostic Steps

Verify the network connectivity between the Siebel server machine and the gateway server: port #.

If the installation includes Resonate, then attempt starting the server(s) minus of Resonate and verify if that works. Verify via the Resonate agent-rules file that rules are getting properly cleaned up upon shutdown of Siebel server services.

Verify users are following the right order in starting up and shutting down the various Siebel server services.

This step applies more for UNIX installations, verify that appropriate shell scripts are being run to set the Siebel and 3rd party specific environment settings (in the right order too), such that one is not overriding the other or being incorrectly set.

Solution

If network connectivity issues surface, seek assistance from the network administrator.

If the Resonate rules are not getting cleaned properly – users might have to manually clean them out upon shutdown and restart the Siebel server services. Contact Siebel Technical Support for assistance in this matter.

Ensure shutdown procedure adheres to the following order (Database Server > Web Server > Siebel Server(s) > Gateway Server).