Siebel EAI >  SBL-EAI-05007 JVM Configuration Section/Named Subsystem not found

SBL-EAI-05007 JVM Configuration Section/Named Subsystem not found

A process reports the above error message when it is unable to read, access the Siebel gateway server's backing file (siebns.dat).

Cause

Either the Siebel gateway server service was not running – causing the file to be inaccessible.

Or the process is running but the file is not to be found, existent in the location where it should reside (for example, $SIEBEL_ROOT\admin where SIEBEL_ROOT is the gateway server's root installation directory)

Diagnostic Steps

Verify that the gateway server services are indeed running and the process has the right information as to where the gateway server host is and if the backing file, siebns.dat, physically resides in that location.

Solution

Start the gateway services if it is found not to be running.