Siebel EAI >  SBL-EAI-05009 JVM Dll not specified in the configuration parameters. Set parameter DLL in the cfg section or the named subsystem

SBL-EAI-05009 JVM Dll not specified in the configuration parameters. Set parameter DLL in the cfg section or the named subsystem

NSC - ErrCode 5009 SysErr 0
(scbconn.cpp 5(107) err=5009 sys=0) GEN-05009: Unable to connect to gateway server
(ssmsismgr.cpp 83(256) err=5009 sys=0) GEN-05009: Unable to connect to gateway server
Login failed for Login name: sadmin
The series of error messages could be reported in the SWSE logs or in the component-specific logs.

Cause

Incorrect entries in connect string (in eapps.cfg) for the gateway server host name.

Gateway server service may not be running.

Siebel Server service is not running (although 1 & 2 are taken care of).

Diagnostic Steps

Verify if the connect string mentioned in the eapps.cfg is the correct hostname or the IP address.

Verify the gateway server service is started.

Verify the Siebel Server service is started.

Solution

If it is the host name, ensure it is indeed the gateway server's host name. Also check to see if the gateway server service is running and users can ping the host (that is, network connectivity between web server and gateway server as well as between Siebel server and gateway server is not an issue).

If it is the IP address, then ensure it is the gateway server's IP address; and there is no DNS host name to IP address resolution issues.