| Siebel EAI > DGM Error :Unsupported Content-Type:text/html;charset=UTF-8 Supported ones are: [text/html]
APPLIES TO:
Siebel CRM - Version 8.1.1.6 SIA [21233] and later
Information in this document applies to any platform.
***Checked for relevance on 20-Dec-2013***
SYMPTOMS
8.1.1.6 SIA [21233]
Issue :-
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Drill down on the DGM Pie Chart having Master, Consolidate, Share etc shown leads to a pop-up window showing the error.
We have tried the resolution given in Support Doc ID 1328640.1 titled "DGM error invoking Siebel UCM: Unsupported Content-Type: Text/Html;Charset=Utf-8 Supported Ones Are:" but still encountering the same issue.
Error :-
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"Unsupported Content-Type:text/html;charset=UTF-8 Supported ones are: [text/html]"
CAUSE
SOAP UI could successfully call the DGM web service MasterService.wsdl (DGM\src\MDMFront\Model\src\webservice\proxy), getMasterPersonDetails.
However, the call from DGM failed with the above error.
From the related EAIObjMgr log, the EAI OM task failed with the below error :-
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ObjMgrBusServiceLog Error 1 0000001a4fb60d54:0 2012-05-18 17:37:18 (xmlcnvsv.cpp (548)) SBL-EAI-00246: XML Hierarchy Converter error - empty input message, expecting an XML document in of input arguments
ObjMgrLog Error 1 0000001a4fb60d54:0 2012-05-18 17:37:18 (dispatcher.cpp (187)) SBL-EAI-00137: Supplied input is not well formed or does not contain the expected data.
InboundDispatcher_input_args*.dmp (contains SOAP request sent by DGM to UCM) was empty.
The "dgm_web_service_end_point" in deploy.properties needs to be updated as per documentation in:
Siebel Maintenance Release Guide, Version 8.1.1.x, Rev. X
Configuration Instructions for Enhancements and Updates
Installing DGM :
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“10 Specify the endpoint information of the DGM Web service according to your environment:
For example, specify http://sdc60005qe:16662/eai_enu start.swe?SWEExtSource=WebService&SWEExtCmd=Execute&UserName=SADMIN&Password=MSSQL&
NOTE: The endpoint information will be kept in xml files, so escape '&' to '&'.”
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SOLUTION
1) Replace dgm_web_service_end_point in deploy.properties file as :
dgm_web_service_end_point=http://10.174.21.153/eai_enu/start.swe?SWEExtSource=WebService&SWEExtCmd=Execute&UserName=SADMIN&Password=SADMIN&
2) Run the install.cmd script again to redeploy the DGM app.
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