| Siebel SQLs/Error Messages > Siebel Error SBL-SVR-09127,SBL-GEN-00014,SBL-GEN-00015,SBL-GEN-00255,SBL-GEN-01000,SBL-GEN-02003
SBL-GEN-00010 Siebel Internal Error
All of a sudden Siebel component processes terminating with a random SBL-GEN- codes.
The enterprise log slows a slew of process exits and process errors leading to shared memory errors. Below are the errors:
(scirkey.cpp (1142) err=1310772 sys=0) SBL-SVR-00052: Internal: Invalid proc handle SBL-GEN-00001 Process ***** exited with error -
SBL-GEN-00001 Process 31889 exited with error -
SBL-GEN-00007 Process 8962 exited with error -
SBL-SMI-00062 Process 25198 exited with error - Internal: No more process (multithreaded server) slots available
SBL-SVR-09127 Process 31150 exited with error - Internal: Fail to initialize the shared memory resource for the process.
- Siebel Application Server seems to have crashed.
- No core files were created in the Siebel server/bin directory
- No fdr files were created.
*** Server recovered without any action/restarts.
This crash usually happens after a few weeks uptime of regss.
This behavior has only been observed for the Linux platform.
CAUSE
- Enterprise log shows a slew of process exits and process errors with SBL-GEN- code leading to shared memory errors.
- Further we found regss core dump generated under directory $MW_HOME/.mw/core_data/hostname/registry_run.
siebel@psia3vla /sia81/siebsrvr/mw/.mw/core_data/psia3vla/registry_run $ file core.31225
core.31225: ELF 32-bit LSB core file Intel 80386, version 1 (SYSV), SVR4-style, from 'regss'
siebel@psia3vla /sia81/siebsrvr/mw/.mw/core_data/psia3vla/registry_run $ gdb regss core.31225
Core was generated by `regss 5'.
- Confirmed that the MW* core file time stamp matches the timestamp in the enterprise log:
2013-01-09 14:06:46 (scirkey.cpp (1142) err=1310772 sys=0) SBL-SVR-00052: Internal: Invalid proc handle
-rw------- 1 siebel siebel 82481152 Jan 9 14:06 core.31225
- Further ran gdb on the above noted regss core and extracted crashing call stack:
(gdb) where
#0 0x402f4b68 in gma_ialloc () from /sia81/siebsrvr/mw/lib/libkernel32.so
#1 0x402f494a in _gma_malloc () from /sia81/siebsrvr/mw/lib/libkernel32.so
#2 0x402f4a12 in gma_malloc () from /sia81/siebsrvr/mw/lib/libkernel32.so
#3 0x402f4d92 in gma_calloc () from /sia81/siebsrvr/mw/lib/libkernel32.so
#4 0x402fbd4f in general_insert () from /sia81/siebsrvr/mw/lib/libkernel32.so
#5 0x4030ad2a in mkthr_handle () from /sia81/siebsrvr/mw/lib/libkernel32.so
#6 0x4030c203 in MwMinimalAssociateCurrentThread ()
from /sia81/siebsrvr/mw/lib/libkernel32.so
#7 0x4030ba6e in MwThread () from /sia81/siebsrvr/mw/lib/libkernel32.so
#8 0x00cfc73b in ?? ()
#9 0x42cacfd0 in ?? ()
#10 0x43001480 in ?? ()
#11 0x43001480 in ?? ()
#12 0x43001480 in ?? ()
#13 0x43001480 in ?? ()
#14 0x00000000 in ?? ()
- The above call stack and the crash scenario match the MainWin bug:
Bug 14848291 - NON REPRO BUG - MAINWIN CRASH IN PRODUCTION
SOLUTION
A fix for this crash has been provided for FP 8.1.1.7 through Quickfix 07FQ with patch id 18177645.
A fix will also be included for FP 8.1.1.11 in upcoming patchset 5 (March 2014).
For Siebel FP 8.1.1.5 and above and for all 8.2 versions, the fixed Mainwin libraries can be requested from Tech Support by opening a service request.
Below are the instructions to apply the files into siebsrvr/mw/lib folder:
Patch libraries installation instructions:
To test in release environment:
1. Go to siebsrvr directory
2. Run the "siebenv" scripts to set the environment
3. Stop the siebel servers
4. mwadm stop
5. Goto siebsrvr/mw/lib directory
6. Take the back up of mainwin files that needs to be replaced from the patch libraries (libtl.so, libkernel32.so, kernel32.rsb)
7. replace the files provided in siebsrvr/mw/lib folder
8. mwadm start
9. Start the siebel servers.
10. Run the sanity scenario
The patch should be tested in Non Prod and monitored for few weeks for stability.
SBL-GEN-00011 Internal: invalid arguments
SBL-GEN-00012 Internal: insufficient buffer space provided
SBL-GEN-00013 Internal: functionality not yet implemented
SBL-GEN-00014 Internal: Siebel home directory could not be determined
We are having problems with the eCommWirelessObjMgr_esn OM crashing frequently in our Training environment (200 users).
The log errors we obtain many times are like this 'ServerLog ProcessExit 1 2003-10-27 21:06:20 eCommWirelessObjMgr_esn62958 GEN-00014 Process exited with error - Interno: no se pudo determinar el directorio local de Siebel'.
Also, in the OM log, we obtain sometimes the error 'GenericLog GenericError 1 2003-10-27 21:56:55 (smimtpool.cpp 50(883) err=2100114 sys=0) SMI-00114: El servidor de multiples subprocesos ha alcanzado el numero maximo de tareas simultaneas ((null)).'
Our OM has MaxMTServers set to 12 and MaxTasks set to 350, and never are more than 200 users at the same time, usually the number users is between 75 and 150.
After a number errors, the OM crashes and generates a core file.
In addition, when we stop the Siebel Server afther the crash and start again, we obtain errors after we remove the userpref directory in filesystem and generate a new empty userpref directory.
SOLUTION
For the benefit of other readers:
A call stack could not be obtained from the core file.
It was determined that the customer had the following parameter values set on their eCommWirelessObjMgr_esn Object Manager (OM)...
MinMTServers = 1
MaxMTServers = 12
MaxTasks = 350
These MaxMTServers and MaxTasks values do not result in a "whole number" of tasks per multi-threaded OM process.... MaxTasks / MaxMTServers = 350 / 12 = 29.16 ... this is a non-integer value, and as such this causes problems for the OM when it needs to create a new OM process to handle the 30th request (for each OM process). The MaxTasks / MaxMTServers calculation must equate to an integer, so the OM process has a clearly defined number of tasks per OM process.
It was suggested that the customer test with the following values:
MinMTServers = 5
MaxMTServers = 5
MaxTasks = 350
This means that MaxTasks / MaxMTServers = 350 / 5 = 70 ... this provides an integer value for the number of tasks per OM process ... 70 tasks per process. The reason for setting the MinMTServers and MaxMTServers at the same value is explained in the Document 476830.1 [How to Configure Siebel Object Manager (AOM / SOM) in Siebel 7.x and 8.0]
After making these changes, the OM did not crash.
SBL-GEN-00015 Error: versions of installed components do not match (wanted version: %1, actual version: %2)
After 8.1.1.7 fixpack is applied on top of Siebel 8.1.1 base version,unable to launch the Siebel thick client. It throws the below error:
Error:Version of installed components do not match (wanted version 8.1.1.0, actual version 8.1.1.7 ENU)
CAUSE
Installation did not update all files properly, corrupted installation
SOLUTION
Action Plan[1]:
Install client in a separate folder:
1) Re Download software
2) Re extract the image for Siebel Client
3) Install base version 8.1.1 of client in a separate folder
4) Apply fix pack 8.1.1.7
5) Launch the client and check every thing is working fine
Action Plan[2]:
Uninstall the existing client and reinstall in the same folder
1) Perform a clean uninstall of the existing client
2) Re Download software
3) Re extract the image for Siebel Client
4) Install base version 8.1.1 of client in a separate folder
5) Apply fix pack 8.1.1.7
6) Launch the client and check every thing is working fine
Situation 2:
Siebel Remote - on version 8.1.1.11.7 [IP2013]:
On a Development environment, after upgrading from Siebel version 8.1.1.10 to 8.1.1.11.7 (PatchSet 7), Database Extract (DbXtract) task is failing for certain user:
-errors returned into srvrmgr command line tool (after trying to start task for comp DbXtract) were:
SBL-ADM-60070:Error reported 'siebsrvr01' follows.
SBL-SVR-01042: Internal: Communication protocol error while instantiating new task
SBL-SMI-00077: Component error, see the trace file for more information
Review of the detailed DbXtract_*.logs identified also lines like these:
Trace TracingInfo 3 0000029e539765b5:0 2014-06-10 17:40:13 DBXTRACT: Start processing target client "TEST"
Trace TracingInfo 3 0000029e539765b5:0 2014-06-10 17:40:13 2014-06-10 17:40:13
Trace TracingInfo 3 0000029e539765b5:0 2014-06-10 17:40:13 Get MWC Type for node [TEST]
GenericLog GenericError 1 0000029e539765b5:0 2014-06-10 17:40:13 Message: GEN-15,
Additional Message: UTL_NODE_MWC_TYPE_SEL
...
GenericLog GenericError 1 0000029e539765b5:0 2014-06-10 17:40:13 Target node does not belong to database users of this database.
Trace TracingInfo 3 0000029e539765b5:0 2014-06-10 17:40:13 Target node does not belong to database users of this database.
Trace TracingInfo 3 0000029e539765b5:0 2014-06-10 17:40:15 ERROR: 1 client(s) failed with errors, 0 client(s) successful
GenericLog GenericError 1 0000029e539765b5:0 2014-06-10 17:40:15 (smisched.cpp (923) err=1376333 sys=0) SBL-SMI-00077: Component error, see the trace file for more information
Impact of the issue: Developer users' databases cannot be extracted anylonger after this upgrade to 8.1.1.11 PS7 even if before extraction was working fine.
CAUSE
Details in Related note: "Siebel Remote: Database Extract (DbXtract) failing with error: 'Target node does not belong to database users of this database' (Document 1456496.1)" - were checked, but in this case were found not applicable, since here the Remote clients had properly in place both S_NODE and S_NODE_EMP records created.
After further investigation, the cause of the issue was found to be an incorrect/incomplete upgrade and/or IRM execution:
- Major DB Schema version (S_APP_VER.DB_SCHEMA_VER) post-upgrade to 8.1.1.11, Patch Set7 and IRM execution should be 48 and not 45 as it was currently in this environment (this is the value for 8.1.1.10 release); that was verified using a statement like:
SELECT DB_SCHEMA_VER, DB_MINOR_VER, DB_MAINT_VER, CUSTOM_SCHEMA_VER, CUSTOM_DOCK_VER
FROM SIEBEL.S_APP_VER;
- the Remote processes (including DbXtract) would rely on finding in comdb48.sql (corresponding to schema version on DB) the UTL_NODE_MWC_TYPE_SEL statement which was specifically added for 8.1.1.11 and later to support Disconnected Mobile clients as well.
- but in this case, DbXtract was trying to locate that in comdb45.sql file and was not able to.
- also comparing that DbXtract detailed log with one from a standard working environment, one could see the corresponding UTL_NODE_MWC_TYPE_SEL SQL statement executed for extracted client.
SOLUTION
In order to resolve the issue, it was suggested to review (again) the logs and results of the IRM upgrade process to see if there were any errors undetected earlier that could explain this DB schema version issue.
In a follow-up SR logged on Upgrade/IRM product area it was suggested how to correct the upgrade problem.
From Siebel Remote perspective, the behaviour was resolved: once the DB Schema version issue was fixed as result of correcting the IRM errors (and Siebel server restarted) the DbXtract tasks were completing fine.
SBL-GEN-00016 Error: cannot get version of installed components (%1 %2)
SBL-GEN-00100 ERR_GEN_UNIX
SBL-GEN-00250 Internal: Error redirecting stderr to /dev/null (open failed)
SBL-GEN-00251 Internal: Error redirecting stdout to /dev/null (open failed)
SBL-GEN-00252 Internal: Unable to dup() stderr
SBL-GEN-00253 Internal: Unable to dup() stdout
SBL-GEN-00254 Internal: Unable to dup() stdin
SBL-GEN-00255 Internal: Error during exec()
Symptom or Error Message
GEN-00255: Process exited with error - Internal: Error during exec()
SBL-GEN-00255: Internal: Error during exec()
<NoCompName> 38983 GEN-00255 Process exited with error - Internal: Error during exec()
The above error message is usually reported in the master Siebel log [<$Enterprise_server>.<$Siebel_server>.log] file.
Cause
This is a generic error message reported at times when components fail to startup or fail while in execution. The error message in itself is not indicative of the problem at hand. More detailed error messages can be found in the specific component's log file (the one(s) that failed).
On occasions when this error is reported while several components fail upon Siebel server start-up, it could indicate a problem that is affecting the server installation as a whole.
Diagnostic Steps
In the former case, review the specific component(s) log file.
In the latter case, the following initial troubleshooting steps are recommended:
Ensure proper connectivity between all Siebel entities (inclusive of the database).
Ensure versions of all ancillary applications are in compliance with those outlined in the SRSP. (For example, Run-time C++ library version, X11 library versions, DB2 fix packs etc.)
Ensure consistent versions of Siebel software are installed across all Siebel entities (that is gateway, Siebel server, Siebel web server extension etc.)
Confirm that the batch components like Batch Assignment have been synchronized.
Perform an overall checkup on the installation (permissions, environment variables, disk space levels, and memory levels) is also recommended.
Solution
A few additional suggestions are also offered:
On AIX platforms, a shared memory concept is existent. On occasions, this might get affected causing failures of the server components to start up. Subsequent cleaning of this memory (slibclean) and restarting the services could assist in addressing the problem.
A recycle of the entire Siebel application server could help as well.
If the batch components have not been synchronized then synchronize and recycle the services for changes to take effect.
SYMPTOMS
On : 8.1.1.8 [23012] version, System Admin
Customers seeing "The server you ... try logging in again" message on their browser, need to find the root cause to fix this issue..
ERROR
----------
Process 24664 exited with error - Exception code 0xffffffff08 SBL-GEN-00255
ENVIRONMENT
-----------------
Siebel 8.1.1.8 [23012]
Platform Microsoft Windows x64 (64-bit) 2008 R2
ACTUAL BEHAVIOR
------------------------
Server busy error message seen in browser while accessing siebel application.
EXPECTED BEHAVIOR
--------------------------
Server busy error messages should not been seen while accessing siebel application..
CAUSE
***
ServerLog ProcessCreate 1 0000171458236e54:0 2016-11-17 17:00:02 Created server process (OS pid = 21556 ) for SrvrSched
ServerLog ProcessExit 1 0000171558236e54:0 2016-11-20 14:54:21 CommSessionMgr 29300 0xffffffff08 Process 29300 exited with error - Exception code 0xffffffff08
ServerLog ProcessCreate 1 0000171458236e54:0 2016-11-20 14:54:21 Created multithreaded server process (OS pid = 21556 ) for CommSessionMgr
**
and
****
ntdll!ZwClose+12
KERNELBASE!CloseHandle+2d
kernel32!CloseHandleImplementation+3f
AvCT!FreeSCStrParamList+11837
AvCT!ReleaseISCDriverInstance+244
sscmmeda!CSCMediaMgr::CSCMediaMgr+3fc6
sscmmeda!CSCMediaMgr::CSCMediaMgr+69c1
sssacagt!CreateSmiMThreadObj+1ca9
sssacagt!CreateSmiMThreadObj+1df3
***
ServerLog ProcessExit 1 0000171558236e54:0 2016-11-21 20:00:01 <NoCompName> 22972 SBL-SVR-09127 Process 22972 exited with error - Internal: Fail to initialize the shared memory resource for the process.
ServerLog ProcessExit 1 0000171558236e54:0 2016-11-21 20:00:01 <NoCompName> 10360 SBL-SVR-09127 Process 10360 exited with error - Internal: Fail to initialize the shared memory resource for the process.
*****
Issue may be due to Unsupported Avaya version for Windows environment and with current siebel version..
As per above errors Avaya CTI Driver causing CSM tasks to remain in a Running state and reaching MaxTasks that lead to the CSM crash. (Reason for that is we seeing error code
<NoCompName> SBL-SVR-09127 which means CSM tasks reaches to the Max Tasks)
This issues was caused by Avaya CTI driver and the instance was the reason for this crash..
From our research and after reviewing the log files we were able to determine the cause for this issue..
SOLUTION
To resolve this issue, please follow these steps
1.As per below call stack it looks from triggered dlls , function Media Manager and CTI driver instance is the reason for this crash.
2.Avaya team has to look into this issue to find the reason Why Avaya CTI Driver causing CSM tasks to remain in a Running state and reaching MaxTasks that lead to the CSM crash. (Reason for that is we seeing error code
SBL-SVR-09127 which means CSM tasks reaches to the Max Tasks)
SBL-GEN-01000 System was unable to allocate sufficient memory for the specified operation
APPLIES TO:
Siebel CRM - Version 15.4 [IP2015] and later
Information in this document applies to any platform.
SYMPTOMS
On : 15.4 [IP2015] version, Comms Server & Email Response
Siebel Communications Inbound Receiver and Processor not working and inbound mails not working
Inbound mails are not getting received.CIR component is exiting with below error:
ERROR
-----------------------
SBL-GEN-01000
SBL-GEN-01000: System was unable to allocate sufficient memory for the specified operation
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send inbound email to Siebel
2. Wait for the email to be received by Siebel email response
3. Observe the error in CIR logs
CAUSE
Cause of the issue is due to custom code in Applicaiton Start event that is trying to Update a record in Employee BC and failing with "Selected Record Has been modified" error.
Verified the logs and could see that CIR is failing to update a record in Employee BC with following error:
ObjMgrBusCompLog Error 1 0000000d59360df4:0 2017-06-06 13:56:06 (oracon.cpp (3867)) SBL-DAT-00523: The selected record has been modified by another user since it was retrieved. Please continue.
Subsequently, unable to start the component and failed with following error:
GenericLog GenericError 1 0000000d59360df4:0 2017-06-06 13:56:18 (smimtsh.cpp (155) err=1000 sys=0) SBL-GEN-01000: System was unable to allocate sufficient memory for the specified operation
SOLUTION
To implement the solution, please execute the following steps:
1. Navigate to Administration - Server Configuration--->Servers--->Components--->Parameters
2. Query for "Application Name"
3. Change the value of "Application Name" to a different value that doesn't have any custom code that updates SADMIN record using Employee BC
4. Restart Enterprise and verify that the emails are all getting processed successfully.
SBL-GEN-01001 Internal: call to sprintf() failed
SBL-GEN-02000 Message string not defined for %2 (%1)
SBL-GEN-02001 Message area %1 not defined
SBL-GEN-02002 Message type %1 not defined
SBL-GEN-02003 Message facility %1 not defined
APPLIES TO:
Product Release: V7 (Enterprise)
Version: 7.7.2.4 [18365] Life Sci
Database: Oracle 9.2.0.4
Application Server OS: Microsoft Windows 2003 Server
Database Server OS: Redhat Linux Advanced Server 2.1
This document was previously published as Siebel SR 38-3085176861.
SYMPTOMS
SBL-GEN-02003
Hi,
We could not run batch assignment in DEV, QA and maybe not in Prod either.
Please see attached log files.
SOLUTION
Message 1
For the benefit of other readers:
Customer has 3 environments which uses Batch Assignment Manager: Development, Test and Production.
In Production, the Batch Assignment works.
In QA and Test, both environments can not run Batch Assignment. Running batch assignment in QA and Test environment produces an error "GEN-02003: Message facility (null) not defined" towards the end of the assignment. Here is a sample of the Batch Assignment logging for one particular account being assigned and error at the end:
Generic Information 3 0 2006-07-07 08:46:14 Assigning "Account" object(s)...
Generic Detail 4 0 2006-07-07 08:46:14 Counting rows for Batch Assignment...
Generic Detail 4 0 2006-07-07 08:46:14 Counted rows in 0.547s.
Generic Detail 4 0 2006-07-07 08:46:14 Fetching 45253 rows from the database...
Generic Detail 4 0 2006-07-07 08:46:18 Fetched 45253 rows in 3.687s.
Generic Information 3 0 2006-07-07 08:46:18 Assigning 45253 rows...
Generic Information 3 0 2006-07-07 08:46:18 Matching object "Account", objrowid "1-4E-1"
.....
Assign Object 2 0 2006-07-07 08:46:18 #################### BEGIN ASSIGNMENT ##################################
Assign Object 2 0 2006-07-07 08:46:18 Object: Account, Name: Schule für Berufe mit Zukunft, Site: 315114 [1-4E-1]
Assign Object 2 0 2006-07-07 08:46:18 -------------------- BEGIN RULE SCORING ----------------------------
[1/4]
Message 2
[2/4]
Assign Object 2 0 2006-07-07 08:46:18 -------------------- BEGIN RULE SCORING ----------------------------
Assign Passing Rules 3 0 2006-07-07 08:46:18 Rule: Test Rule [1-82CB], Minimum Score: 0, Type: Multiple, Non-Exclusive
Assign Passing Candidates 4 0 2006-07-07 08:46:18 No organizations for this rule
Assign Passing Candidates 4 0 2006-07-07 08:46:18 No positions for this rule
Assign Passing Rules 3 0 2006-07-07 08:46:18 Rule score = 0
Assign Passing Rules 3 0 2006-07-07 08:46:18 -------------------- END RULE SCORING ------------------------------
Generic Information 3 0 2006-07-07 08:46:18 Matched 1 groups.
Generic Detail 4 0 2006-07-07 08:46:18 Writing results to team table
Assign Object 2 0 2006-07-07 08:46:18 ++++++++++++++++++++ BEGIN OBJECT ASSIGNMENT +++++++++++++++++++++++++
Assign Object 2 0 2006-07-07 08:46:18 Primary position remains the same.
Assign Object 2 0 2006-07-07 08:46:18 Setting primary territory to [1-82CB]
SQLSlowQuery Statement 4 0 2006-07-07 08:46:18 UPDATE SIEBEL.S_ORG_EXT
SET
LAST_UPD_BY = ?,
LAST_UPD = ?,
MODIFICATION_NUM = MODIFICATION_NUM + 1,
PR_TERR_ID = ?,
PR_POSTN_ID = ?,
PR_REP_MANL_FLG = ?,
PR_REP_SYS_FLG = ?,
PR_REP_DNRM_FLG = ?,
ASGN_DT = ?
WHERE ROW_ID = ? AND MODIFICATION_NUM = ?
SQLSlowQuery Bind Variables 4 0 2006-07-07 08:46:18 01:0-1
02:2006-07-07 08:43:23
03:1-82CB
04:0-5220
05:N
06:Y
07:N
....
Message 3
[3/4]
08:2006-07-07 08:43:23
09:1-4E-1
Assign Passing Rules 3 0 2006-07-07 08:46:18 The following rules passed:
Assign Passing Rules 3 0 2006-07-07 08:46:18 Rule: Test Rule [1-82CB], Score: 0
Assign Object 2 0 2006-07-07 08:46:18 ++++++++++++++++++++ END OBJECT ASSIGNMENT +++++++++++++++++++++++++++
Assign Object 2 0 2006-07-07 08:46:18 #################### END ASSIGNMENT ####################################
GenericLog GenericError 1 0 2006-07-07 08:46:18 (asgnsrvr.cpp (2674) err=2003 sys=2) SBL-GEN-02003: Message facility (null) not defined
================
Siebel Technical Support took customer's repository in-house, restored it and ran both Batch Assignment and Interactive Assignment using customer's repository, but the error was not reproduced. Thus, the repository is not a culprit.
Assignment Manager functionality (Batch, Interactive and Dynamic assignment) does not use the SRF file at all. Thus, the srf file is not a culprit.
Customer installed another Siebel environment on his local machine with the Siebel Gateway, Siebel server pointing to the same database as the QA environment. When testing Batch Assignment on this new Siebel server installation, the Batch Assignment completed successfully, assigned the record and did not generate the "SBL-GEN-02003: Message facility (null) not defined" error.
Thus, it appears that the Siebel server in QA and Dev environment may have been corrupted due to ongoing development and changes.
.....
Message 4
[4/4]
================
For customer's Development env, they only have 1 siebel server, so the only option is to re-install it and see if new server install helps.
As for customer's QA environment, they have 3 Siebel servers in QA environment. Assignment components are only enabled on server sm1. Since there are 3 Siebel servers, each are under a separate siebel server installation directory. Thus, customer was recommended to unassign the Assignment Management component group from server sm1. Then, assign the Assignment Management component group to another server sm2. Restart Siebel server services for both servers sm1 and sm2.
Then, customer ran batch assignment in QA environment, it was executed on server sm2 and the batch assignment task executed successfully. No more SBL-GEN-02003: Message facility (null) not defined" error occurred.
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