Siebel SQLs/Error Messages-Siebel Error Messages - SBL-GEN-05007, SBL-GEN-05008, SBL-GEN-05009, SBL-GEN-05018

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Siebel SQLs/Error Messages > Siebel Error Messages - SBL-GEN-05007, SBL-GEN-05008, SBL-GEN-05009, SBL-GEN-05018

SBL-GEN-03009 Internal: ERR_COMM_ODBCSQLFUNC: %1SBL-GEN-03009 Internal: ERR_COMM_ODBCSQLFUNC: %1
SBL-GEN-04001 Internal: Error Allocating memory malloc failed (%sysError)
SBL-GEN-04002 Internal: Could not get the Server Common SCF Dll (%sysError)
SBL-GEN-04003 Internal: Could not get the Server Common SCI Dll (%sysError)
SBL-GEN-04004 Internal: Could not find the ParamGetStrValue Function (%sysError)
SBL-GEN-04005 Internal: Could not find the ParamGetIntValue Function (%sysError)
SBL-GEN-04006 Internal: Could not find the ParamSetIntValue Function (%sysError)
SBL-GEN-04007 Internal: Could not find the Alert Logging Destination (%sysError)
SBL-GEN-04008 Internal: Could not find the Trace Logging Destination (%sysError)
SBL-GEN-04009 Internal: Could not find the Siebel HOME Directory (%sysError)
SBL-GEN-04010 Internal: Could not find the Siebel Enterprise Name (%sysError)
SBL-GEN-04011 Internal: Could not find the Siebel Server Name (%sysError)
SBL-GEN-04012 Internal: Could not create the appsrvr directory in log (%sysError)
SBL-GEN-04013 Internal: Could not create the log directory (%sysError)
SBL-GEN-04014 Internal: Default Language not defined using ENU (%sysError)
SBL-GEN-04015 Internal: Could not find the ParamGetBoolValue Function (%sysError)
SBL-GEN-04016 Internal: Not a valid mode for running the program
SBL-GEN-04017 Internal: Could not set the language code
SBL-GEN-04018 Internal: Could not get the SciGetMyId Function (%sysError)
SBL-GEN-04019 Internal: Requested Parameter not found (%sysError).
SBL-GEN-04020 Internal: Could not find the GetParamValue function (%sysError)
SBL-GEN-04021 Internal: Could not find the GetRegSvcDefn function (%sysError)
SBL-GEN-04022 Internal: Could not find the GetNumParams function (%sysError)
SBL-GEN-04023 Internal: Could not find the GetParamList function (%sysError)
SBL-GEN-04024 Internal: Could not find the GetParamDefn function (%sysError)
SBL-GEN-04025 Internal: Could not get the SciGetInterrupt Function (%sysError)
SBL-GEN-04026 Internal: Could not get the Library common server SCR Dll (%sysError)
SBL-GEN-04027 The number of Bytes to dump was zero.
SBL-GEN-04028 The input buffer for the Hex dump is null.
SBL-GEN-04029 The output Buffer supplied is too small.
SBL-GEN-04030 Internal: Error occurred during base64 encoding.
SBL-GEN-04031 Internal: Error occurred during base64 decoding.
SBL-GEN-04032 Internal: Transcode failed.
SBL-GEN-05000 Bad key name.
SBL-GEN-05001 Attempted to send a message on an unopened connection.
SBL-GEN-05002 Bad connection ID specified.
SBL-GEN-05003 Invalid enumerator ID given.
SBL-GEN-05004 Key was not found.
SBL-GEN-05005 End of enumeration reached
SBL-GEN-05006 Bad value in gateway server file.
SBL-GEN-05007 Unable to read the gateway server backing file %1.

SBL-GEN-05007: Unable to read the gateway server backing file
A process reports the above error message when it is unable to read, access the Siebel gateway server's backing file (siebns.dat).
Cause
Either the Siebel gateway server service was not running – causing the file to be inaccessible.
Or the process is running but the file is not to be found, existent in the location where it should reside (for example, $SIEBEL_ROOT\admin where SIEBEL_ROOT is the gateway server's root installation directory)
Diagnostic Steps
Verify that the gateway server services are indeed running and the process has the right information as to where the gateway server host is and if the backing file, siebns.dat, physically resides in that location.
Solution
Start the gateway services if it is found not to be running.

SBL-GEN-05008 Unable to save the backing file %1.SBL-GEN-05009 Unable to connect to the gateway server.
Siebel Gateway Configuration failed with error SBL-GEN-05009. (Doc ID 1613061.1)

APPLIES TO:

Siebel CRM Sales, SPE - Version 8.1.1.9 SIA [23016] and laterMicrosoft Windows x64 (64-bit) - Version: 2008 R2SYMPTOMSSiebel Gateway Configuration failed with error.
Error Message
This error is happened when "Set the Gateway Name Server system service to start automatically" is un-checked.
Un-Checked AutoStart
"siebel.log" shows as follows,
2021 2014-01-09 00:47:01 2014-01-09 00:47:01 -0700 00000004 001 003f 0001 09 siebel 3756 3716 C:\sba81\gtwysrvr\log\siebel.log 8.1.1.9 [23016] ENUNameServerLayerLog Error 1 0000000252ce0eac:0 2014-01-09 00:47:01 Unable to connect to the gateway server.GenericLog GenericError 1 0000000252ce0eac:0 2014-01-09 00:47:01 NSC - ErrCode 5009 SysErr 0GenericLog GenericError 1 0000000252ce0eac:0 2014-01-09 00:47:01 (srvredit2.cpp (302) err=5009 sys=126) SBL-GEN-05009: Unable to connect to the gateway server.
Environment:OS:Windows Server 2008 R2 Enterprise SP1Siebel Version: 8.1.1.9

CAUSE

This is a defect of Siebel Configuration Wizard.

Unable to connect to the gateway server (SBL-GEN-05009) - Siebel 8.1.1 Gateway/Server configuration on Linux 6 (Doc ID 1435205.1)

APPLIES TO:

Siebel CRM Call Center - Version 8.2.2 SIA[22320] and laterSiebel CRM - Version 8.2.2 SIA[22320] and laterLinux x86-64""Checked for Relevance on 09-MAY-2014""

SYMPTOMS

The issue occurs when installing Siebel 8.2.2 on Linux version 6 update 0 or above (64bit). The following scenarios have been observed:
Scenario 1The Siebel Configuration Wizard fails with error 5009 in the configuration log file (config_MM-DD-YYYY_HH.MM.SS.log):
FINER: configUtil runProgram Executing Command: /bin/sh -c /<ses directory>/gtwysrvr/bin/srvredit -g <gateway-server>:2320 -e default -z -r \$Gateway.VersionString="8.1.1.11 SIA [23030] ENU"Dec 27, 2013 11:00:27 AM oracle.siebel.configurator.utility.ConfigUtility runProgramFINER:Exited with error 5009Scenario 2After running the Gateway, which configuring Siebel Server, the following error shows when gateway information is specified:"Unable to connect to Siebel Gateway Name Server".
Siebel Gateway log (siebel_root/gtwysrvr/log/siebel.log) shows:
[TCPIP-client] failed to resolve hostname: SDCR710I006E (err=852198 | Internal: gethostbyname_r ()failed with error. (%sysError))NameServerLayerLog Error 1 000000024f4c19ce:0 2012-02-28 09:36:10 Unable to connect to the gateway server.GenericLog GenericError 1 000000024f4c19ce:0 2012-02-28 09:36:10 NSC - ErrCode 5009 SysErr 0GenericLog GenericError 1 000000024f4c19ce:0 2012-02-28 09:36:10 (srvredit2.cpp (302) err=5009 sys=1) SBL-GEN-05009: Unable to connect to the gateway server.Siebel Server configuration (under siebel_root/cfgtoollogs/cfg) shows:
Feb 28, 2012 09:36:10 AM oracle.siebel.configurator.utility.ConfigUtility runProgramFINER: configUtil runProgram Executing Command: /bin/sh -c /Siebel/ses/siebsrvr/bin/commonutil ValidateSiebelGateway SADMIN ********** gateway_machine:2320Feb 28, 2012 09:36:10 AM oracle.siebel.configurator.utility.ConfigUtility runProgramFINER:falseFeb 28, 2012 09:36:10 AM oracle.siebel.configurator.utility.ConfigUtility runProgramINFO: Config Util Exit Value: 48

CAUSE

The cause of the problem could be associated to the hostname indeed not been resolved.
By default the file host.conf, located in /etc/host.conf, has the "multi on" option set.As an example the host.conf should look like:
multi onorder hosts,bind
Note: "The multi option determines whether a host in the /etc/hosts file can have multiple IP addresses i.e.multiple interface ethN. Hosts that have more than one IP address are said to be multiomed, because the presence of multiple IP addresses implies that host has several network interfaces. As an example, a Gateway Server will always have multiple IP address and must have this option set to ON."SOLUTIONThe workaround solution is to set the following environment variable to override the "multi on" option on the host.conf file. This has to be disabled in the session that starts the Wizard.
1. export RESOLV_MULTI=off
Note: Make sure to use a port # lower than 32767.
2. Remove any previous installations from directory siebel_root/gtwysrvr/sys.
Run commands:
cd /home/siebel/gtwysrvr/sysrm siebns*rm svc.gtwyns*
3. Run the Siebel configuration Wizard.
Note: Detail logs from the Siebel installation can be generated using the parameter "-verbose"

SBL-GEN-05010 GetKey() or NextKey() returned truncated data because the supplied buffer was too small for the data.SBL-GEN-05011 Unable to WriteKey() or DeleteKey() because tree is read only.SBL-GEN-05012 Unable to allocate memory.SBL-GEN-05013 Invalid parameter (%1).SBL-GEN-05014 Unable to read corrupt file %1. It has been renamed %2.
APPLIES TO:Product Release: V7 (Enterprise)Version: 7.0.4 [14068] KOR Fin SvcsDatabase: Oracle 8.1.7.3Application Server OS: Sun Solaris 8Database Server OS: HP-UX 11.0
This document was previously published as Siebel SR 38-767899651.SYMPTOMSSBL-SCC-00005, SBL-GEN-05014, SBL-GEN-05018, SBL-ADM-02044We are currently having problems with the Admin view of the following items whether we use dedicated clients or web-clients. The view is white-out, no view borders, buttons, rows are displayed.
1. Click on Enterprise Task tab in Server Administration / Enterprise Operation. The Enterprise Tasks are displayed on the top half; however, the Enterprise Task details is not shown up at the bottom half. The view is white-out.
2. Click on Enterprise Parameters tab in Server Administration / Enterprise Configuration. The parameters is supposed to display at the bottom half. However, we see a white-out screen.
We have tried several tests, but still receive the same result. Below is the list of our tests.
1. Re-install all Siebel components on the Solaris Server: Gateway, Server, Database (install database, import repository, import locale repository)
2. Install all Siebel components on Windows 2000 machines, using a different database on our dedicated Oracle - HP Unix server. We still receive the same errors.
3. We re-installed the Win2K O/S, re-installed Siebel components, configured with a new Oracle database on a Win2K Oracle Server. We still receive the same errors.
NOTE: During the investigation, we found the gateway parameters cannot be viewed via srvrmgr command line. We received this error:
srvrmgr> list gateway parametersSCC-00005: (svradml.cpp 34: 224) error code = 4400005, system error = 0, msg1 = (null), msg2 = (null), msg3 = (null), msg4 = (null)
Thank you for your assistance. SOLUTIONMessage 1For the benefit of other readers, with the initial errors with the Enterprise Task and Enterprise Parameters it was concluded that there is only a single applet.
This can be tested by counting the number of rows from the output of 'list enterprise parameters' in the 'srvrmgr' command line. The count is equal to the row count
After testing the use of the command 'list gateway parameters' within the 'srvrmgr' command-line utility, the error received by the user 'SCC-00005: Internal: No more items found', was also received by us.
Checking the Siebel Server Admin UI in the Siebel Dedicated Web Client showed that this screen is not available in Siebel eBusiness Applications Version 7, as it was in Siebel eBusiness Applications Version 6.
I logged Change Request:
12-CWL8QN Remove 'list gateway parameters' from the the 'help' in the 'srvrmgr' command line utility.
as a Product Defect.
I also verified that the command was not listed in the Siebel Server Administration Guide.
'FAQ 1352: What is in the help file for the Server Manager Command line utility?' has also been modified to reflect this.

SBL-GEN-05015 Unable to open %1 - the file is corrupt. It has been deleted because there are no more unique names to rename it to.

SBL-GEN-05016 Unable to create gateway server backing file %1.

SBL-GEN-05017 Successfully opened the backup file %1

SBL-GEN-05018 Server connection not found
SBL-GEN-05018: Server connection not found (Doc ID 478525.1)

APPLIES TO:

Error Message Area:Generic - GENVersion:Siebel 7.7
PURPOSE

This document is intended to provide cause and corrective action information about Siebel Error Message SBL-GEN-05018: Server connection not found

SCOPE

This document is informational and intended for any user.SBL-GEN-05018: SERVER CONNECTION NOT FOUNDExplanationUnable to establish a listening socket on the namesrvr.
Other processes may be using the same port (by default 2320) as the Siebel Gateway Name Server process. Once a port is used by another process, the Siebel Gateway Name Server will not be able to allocate this port itself.Corrective ActionVerify that the namesrvr process has enough memory, and check the network connections.
If you encounter this error when attempting to start the Siebel Gateway Name Server process, you should check to see if there are any other processes that are using the same port number as the Siebel Gateway Name Server (default port is 2320). To confirm this, stop the Siebel Gateway Name Server and issue the command below:
On UNIX machines:
netstat -an | grep 2320
On Microsoft Window machines:
netstat –an | find "2320"
Check the output returned from the netstat command and see if it returns a line that contains an entry for port 2320 with "LISTENING" as the state of the port. If that is the case, some other process has allocated this port already.
If the Siebel Gateway Name Server process has been stopped and if you see any existing connections to port 2320 (from the netstat command), try the following corrective actions:
i) You need to ensure no other process is using this port (by stopping the services of the process that is using port 2320 or any other configured port that conflicts with the Siebel Gateway Name server) or
ii) You can change the port used by the Siebel Gateway Name Server to a unique value. NOTE if you decide to change the port number, then the configuration of all associated Siebel servers and web servers needs to be changed too.

SBL-GEN-05018: Server connection not found (Doc ID 478413.1)

APPLIES TO:

Error Message Area:Generic - GENVersion:Siebel 7.5.3
PURPOSE

This document is intended to provide cause and corrective action information about Siebel Error Message SBL-GEN-05018: Server connection not found

SCOPE

SBL-GEN-05019 Unable to create a new client process thread.

SBL-GEN-05020 Unable to revert to a backup file.

SBL-GEN-05021 Unable to get host's correct IP address

SBL-GEN-05022 Unable to read a gateway server parameter

SBL-GEN-05023 Resonate dispatch site is either stopped or not installed.

SBL-GEN-05024 Insufficient parameters for Gateway Server to register with Siebel Connection Broker

SBL-GEN-05025 Unable to get gateway server host name

SBL-GEN-05026 Error while getting the host information of gateway server machine

SBL-GEN-05027 Error while getting the host information by name

SBL-GEN-05028 Gateway server host has too many IP addresses. Internal buffer overflow.

SBL-GEN-05029 NS_ERR_REQREPLY

SBL-GEN-05030 Failed to get sequence mutex

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