Siebel Open UI >  Siebel OpenUI Error Popup not Getting Closed in Chrome

OpenUI Error Popup not Getting Closed in Chrome

APPLIES TO:
Siebel CRM - Version 8.1.1.11.7 [IP2013] and later

ACTUAL BEHAVIOR
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Error Popup not getting closed in Siebel Open UI

EXPECTED BEHAVIOR
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Popup applet should be closed when click OK or X button Esc keys.

STEPS
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The issue can be reproduced at will with the following steps:

Step 1: Login to Siebel Open UI and Select Service Request tab
Step 2: Select All Service Requests
Step 3: Click on ‘New’ button
Step 4: Click on ‘Contact Last Name’
Step 5: Click on ‘Create New Contact’
Step 6: Enter Work Phone# (Incorrect Length) and save the record.

Findings:
Error thrown "Can't convert formatted string to its internal representation. Check if your data is in correct format"
click X and OK not closing the popup have to close the current session by closing the browser tab is the only option here.

CAUSE
The cause of this issue is not yet known but this behavior was reproduced by Oracle Support internally and a Bug 26581433 has been logged for further investigation.

SOLUTION
There is no solution available for this behavior yet, the Bug 26581433 is currently progressed by Development team.